Refund & Cancellation Policy

Software projects are billed against agreed milestones. If you cancel mid-milestone, you are invoiced for work completed and accepted up to the cancellation date; any advance in excess of that amount is refunded within 21 working days.

Discovery and audit fees are non-refundable once the report has been delivered.

AMC contracts may be cancelled with 30 days' written notice. Prepaid fees for unused whole months are refunded on a pro-rata basis, less the cost of any onsite visits, parts or licences already consumed.

Microsoft 365, cloud infrastructure and third-party licences are governed by the vendor's own terms. Where the vendor does not allow mid-term cancellation, those charges are non-refundable and continue until the term ends.

New and refurbished hardware may be returned within 7 days of delivery if unused and in original packaging, subject to inspection and a restocking fee of up to 10%. Faulty items are replaced or repaired under the applicable warranty rather than refunded.

Custom-configured or special-order equipment is not returnable.

Email accounts@digitaldashtech.in with the invoice number and reason. We acknowledge within 3 working days and complete approved refunds within 21 working days to the original payment method.

If we cannot agree, the dispute-resolution clause in your master services agreement applies.